From digital transformation to business acceleration, we will guide you every step of the way.
The Manufacturing Landscape
Global competition is creating downward pricing pressure. Not only are products becoming loss leaders, but 70% of consumers and 82% of business buyers say that technology has made it easier than ever to take business elsewhere the moment they feel like it. So to maintain a competitive edge in such a landscape, manufacturers have to become disruptors in the market. Here are just a few reasons Salesforce is needed in the manufacturing industry:
Customer experience is disjointed between different departments.
Savvy customers demand smarter, more modern engagement channels.
Manual processes create barriers to delivering high-quality engagement in all interactions.
There’s a lack of insight into systems performance and value.
Field service costs are high.
But with Salesforce for Manufacturing, the future state of manufacturing businesses can look more like this:
- Customer experience is a single view through a connected, collaborative channel ecosystem.
- Sales and services are proactive and predictive.
- Personalized customer interactions increase loyalty and lifetime value.
- The mobile field workforce is informed and enabled.
- Data intelligence drives actionable insights.
But with Salesforce for Manufacturing, the future state of manufacturing businesses can look more like this:
- Customer experience is a single view through a connected, collaborative channel ecosystem.
- Sales and services are proactive and predictive.
- Personalized customer interactions increase loyalty and lifetime value.
- The mobile field workforce is informed and enabled.
- Data intelligence drives actionable insights.
Let Simplus improve customer experience and loyalty, maximizing revenue across every sales and service interaction.
Whether you are just starting transformation or looking to optimize, Simplus can guide your journey:
Let us leverage Salesforce to transform your customer interaction framework and technology. Our CRM solution blueprint applies across your entire business.
Solution Architecture
Lightning Flow Accelerator: Orders
Order replacement parts and accessories in four easy steps:
Easily Find the Customer's Products
Identify Replacement Parts and Accessories
Build and Verify Order Details
Confirm Shipping and Place Order
Industry Pain Points
Complex Quoting Scenarios
Quoting your manufactured product can sometimes be difficult. Many products have complex configuration rules, which can make it difficult for your salespeople to understand viability requirements.
With the right configuration, Salesforce CPQ can set up guardrails that will keep your sales team from configuring impossible products or sending quotes without approval.
Monitoring Costs
Manufacturing costs are constantly changing due to material availability and price. When your fixed costs change, you need a pricing solution that can adapt to your business.
Salesforce CPQ allows for complex pricing scenarios, which can keep your costs in check. You will no longer have to request more money from customers due to incorrect price books.
Monitoring Costs
Manufacturing costs are constantly changing due to material availability and price. When your fixed costs change, you need a pricing solution that can adapt to your business.
Salesforce CPQ allows for complex pricing scenarios, which can keep your costs in check. You will no longer have to request more money from customers due to incorrect price books.
Lack of Customer Experience
Customers are more connected than ever, and they demand modern engagement channels to get things done with the companies they do business with. Legacy solutions are full of manual, error-prone processes that present barriers to delivering consistent, high-quality engagement across every interaction.
With Simplus, you can step into a Salesforce solution that grants a single view of the customer and the ability to create a collaborative and connected environment for business.
Low Customer Retention
With the saturation of the manufacturing market today, customers are all too ready to find another partner at the first hint of poor service. With fewer than 15% of manufacturers rating themselves as high-performance service providers, the time to step up your dedication to your buyers and be a disruptor is now.
Salesforce Service Cloud gives you the tools to increase customer loyalty and avoid loss of revenue better than ever before. And with Simplus’ guidance, you can leverage Salesforce’s capabilities to foster optimal customer service for your clients.
Low Customer Retention
With the saturation of the manufacturing market today, customers are all too ready to find another partner at the first hint of poor service. With fewer than 15% of manufacturers rating themselves as high-performance service providers, the time to step up your dedication to your buyers and be a disruptor is now.
Salesforce Service Cloud gives you the tools to increase customer loyalty and avoid loss of revenue better than ever before. And with Simplus’ guidance, you can leverage Salesforce’s capabilities to foster optimal customer service for your clients.
Realize the Benefits
Sales
- Enhance prospecting effectiveness through inside sales.
- Utilize analytics to create opportunities from product gaps based on ideal account profiling.
- Drive up cross-selling between product groups and BUs.
- Standardize your processes on a single platform to maximize data accuracy and intelligence.
Customer Experience
- Integrate all channels of customer experience and operations between departments, such as sales, service, and distribution.
- Reduce high field service costs.
- Increase loyalty and lifetime value through personalized customer interactions.
- Enable systems to centrally manage and report on end-to-end lifecycle of customers.
- Gain actionable operational insights with data intelligence and an integrated technology ecosystem.
Service
- Maximize agent productivity with modern and contextual connected tools.
- Enable proactive, predictive service, and improve future product models or designs.
- Enjoy ease of access to contracts, warranties, installed base, and entitlement data.
- Adhere to service contract compliance and renewals.